WorkForce management solutions
optimize your workforce
Optimize your contact center workforce with WFM solutions from BPS International BV
Our Process
Analyse your specific NEEDS
find the right solution
Improve your organization
Achieve all your goals
WHAT IS WFM?
WorkForce Management (WFM) is the process where the right person is available with the right skills, at the right place, and at the right moment, regardless of the way customer contact occurs, thus ensuring your kpi's and keeping your customer satisfaction at the highest level.
With the right WorkForce Management tool you will improve your employee satisfaction as well as your customer satisfaction whilst lowering your operational costs and maintaining or even improving your kpi's.
With the right WorkForce Management tool you will improve your employee satisfaction as well as your customer satisfaction whilst lowering your operational costs and maintaining or even improving your kpi's.
efficiency with wfm
When using WFM in the right way on average efficiency can be achieved in the area’s of
%
Lower absence
%
Less shrinkage
%
Higher productivity
0
%
Reduction in administrative hours
Get out of your
Comfort Zone
BPS International offers different WFM solutions for contact centers. Together with you we will determine which product is the best for your organization in order to get the best ROI possible.
Keep in Touch!
Image by gpointstudio on Freepik. Video by Freepik